Frequently Asked Questions

Everything you need to know about your BTS Merchandise Official orders.

Is the merchandise officially licensed?

Yes, all products available on BTS Merchandise Official are 100% authentic and officially licensed. We pride ourselves on providing high-quality, genuine apparel and accessories for the ARMY.

How long does international shipping take?

We ship worldwide. Standard international shipping typically takes 7 to 15 business days, depending on your location and local customs processing times.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.

What is your return policy for apparel?

We offer a 30-day return policy for unused and unwashed clothing items in their original packaging. Please contact our support team to initiate a return or exchange.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout experience.

How do I choose the correct size for clothing?

Each product page includes a detailed size chart. Since our fits may vary by design, we recommend measuring a similar garment you own and comparing it to our specifications for the best fit.